Orders & Shipping
What currency are your prices listed in?
All of our prices are in Australian dollars and are inclusive of GST
How can I pay?
Payment methods online are Visa, Mastercard, American Express, Paypal and Afterpay. All of these are also accepted in store with the exception of Paypal
How will my order be shipped?
This may vary depending on the item and shipping location. Please see our dedicated Shipping page for more info.
When are you open?
We are open 24hrs online. Our retail store is open 7 days and the hours are listed at the bottom of the page. We sometimes close on public holidays, but check our instagram and news page for updates, or contact us to check
Can I cancel my online order?
You can cancel at anytime prior to your order being shipped. If you have received a shipping notification, then it is too late to cancel. However, returns are fine within 14 days. See our Returns and Exchanges page for further details
Do you offer lay-by?
We certainly do offer a lay-by system in our store. Please contact us or visit the store for more information. We also offer Afterpay both in store and online for your convenience
What is your Domestic Shipping?
Shipping costs are based on the size and/or weight of the item purchased. All orders over $300 AUD are shipped express for free Australia-wide.
All orders shipped within Australia are sent using Startrack Express or Australia Post Express. A signature will be required for delivery, which is usually the next business day after shipping.
All orders received before 2pm will be shipped the same day wherever possible. However, we cannot guarantee next day delivery due to courier collection and occasional delays. If your order will be significantly delayed we will always do our best to keep you informed of progress.
To maximise efficient delivery, please specify an address and/or preferred delivery time when someone will be around to receive the parcel. If no-one is home the parcel will be taken to your nearest post office for collection, which can incur a re-delivery fee on our part.
View our policy here
What is your International Shipping?
Shipping costs are based on the size and/or weight of the item purchased. All orders over $850 AUD are shipped free of charge.
All orders are sent using a door to door international courier service. A signature will be required for delivery. Each country has their own system for imports with individual duty and charges based on the origin and value of the item(s). The buyer is responsible for all customs charges and/or fees.
All orders received before 2pm will be shipped the same day wherever possible. However, delays can sometimes happen due to courier collection. If significant delay is expected prior to shipping your order, we will do our best to keep you informed.
View our policy here
- What currency are your prices listed in?
Exchanges & Returns
What is your returns policy?
Please visit our Returns and Exchanges page for full details
Is my payment information secure?
Our site uses Shopify as it's platform and has the highest level of Payment Card Industry (PCI) standards available
Do you have a refund policy?
We sure do. You can read more about it here.
- What is your returns policy?
Do you have a size guide?
Size guides should now be available on the product page of most size specific products. If you can't find a size guide on a product or if you need any help or advice about any of our products or services, please contact us by email:
Alternatively you can also call us during business hours:
+61 (0) 3 9417 3390
- Do you have a size guide?